TS Jewels – Terms and Conditions

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Welcome to TS Jewels (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your purchase of jewelry products from our website, physical store (if applicable), or any other sales channel. By placing an order, you agree to be bound by these Terms.

1. General Terms

1.1 These Terms constitute a legally binding agreement between you and TS Jewels. By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms.

1.2 We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

2. Product Information

2.1 All jewelry items are handcrafted, and slight variations may occur from product images. Gemstone colors may appear different due to screen settings.

2.2 Product descriptions include:

• Metal type (e.g., 14K gold, sterling silver)
• Gemstone specifications (if applicable)
• Dimensions and weight
• Care instructions

2.3 Custom orders require written approval of design specifications before production begins.

3. Order Process

3.1 Placing an Order

Orders are placed through our website, email ( tsjewels89@gmail.com), or in-person (if applicable). You must provide accurate billing and shipping information.

3.2 Order Confirmation

After placing an order, you will receive an email confirmation. This does not constitute acceptance of your order; we reserve the right to cancel orders due to:

• Pricing errors
• Insufficient stock
• Suspected fraudulent activity
• Custom design feasibility issues

4. Pricing and Payment

4.1 All prices are in USD and exclude taxes and shipping unless stated otherwise.

4.2 Accepted payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Wire Transfer (for orders exceeding $1,000)

4.3 Full payment is required before order processing. For custom orders, a 50% deposit may be required.

5. Shipping and Delivery

5.1 Processing Time: 3-7 business days for in-stock items. Custom orders require 2-4 weeks.

5.2 Shipping Methods:

• Standard Shipping (3-5 business days)
• Express Shipping (1-2 business days)
• International Shipping (delivery times vary)

5.3 Shipping costs are calculated at checkout. We use insured carriers (FedEx, UPS, DHL).

5.4 Risk of Loss: Responsibility for the product transfers to you upon delivery.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 14 days of delivery for unused items in original condition with tags attached. The following are non-returnable:

• Custom or personalized items
• Earrings for hygiene reasons
• Items marked “Final Sale”

6.2 Refund Process

Approved returns will be refunded to the original payment method within 7-10 business days. Shipping costs are non-refundable.

7. Warranty and Repairs

7.1 1-Year Limited Warranty: Covers manufacturing defects under normal use.

7.2 Warranty Exclusions:

• Damage from accidents, misuse, or improper care
• Natural wear and tear (e.g., scratched metal, loose stones)
• Lost or stolen items

7.3 Repair Services: Available for a fee after warranty expiration. Contact tsjewels89@gmail.com for quotes.

8. Intellectual Property

8.1 All designs, logos, and website content are owned by TS Jewels.

8.2 Unauthorized reproduction, resale, or commercial use of our designs is strictly prohibited.

9. Limitation of Liability

TS Jewels shall not be liable for:

• Indirect, incidental, or consequential damages
• Allergic reactions (disclose metal allergies before purchase)
• Product misuse or unauthorized alterations
• Shipping delays due to customs or carrier issues

10. Governing Law

These Terms are governed by the laws of [Your State/Country]. Any disputes shall be resolved in the courts of [Your County].